At Home Care
'because there's no place like home'
The U.K's leading, independent provider of professional, caring and affordable live in care.
We pride ourselves on the high calibre of our carers. Our live-in carers are carefully selected for their experience, kindness, compassion, patience, and empathy. They care for you or your loved one as we would want our own families to be cared for.
Who will be my carer ?
We understand that having someone coming to live in your home can be a big step and we recognise that the relationship between a client and carer determines the success of live-in care.
We endeavour to introduce care workers who are carefully matched to each client. We work with a broad range of carers most of whom have a wealth of experience and some have nursing qualifications. All carers are fluent English speakers. The quality of our carers determines the quality of the service. We never compromise on the carers we employ, in fact we reject most of the applications we receive.
All our carers are carefully assessed as to their skills and aptitude and will provide the domestic help and personal care that you need in a sensible and competent way.
Key attributes that we look for in all our carers are: compassion, trustworthiness, reliability, friendliness, enthusiasm, patience and respect. All our
carers undergo a stringent recruitment process. They are carefully checked, interviewed and assessed. For each carer we:
- In line with the National Care Standards Act (2010) we run an enhanced Disclosure and Barring Services (formerly known as a CRB) records check through a DBS registered body for U.K residents. The DBS is an executive non-departmental public body of the Home Office. For other EU nationals we conduct a full police check in their country of residence.
- Take up verbal and written references.
- Conduct a formal face to face interview / assessment.
- Where appropriate we check the validity of their academic and vocational qualifications.
However daunting the idea of sharing your home with a carer seems you can rest assured that all our carers have gone through a thorough and rigorous selection process, in fact we reject far more applications than we receive.
Once the decision to have a live-in carer has been made we then spend time selecting the carer who we think will best matched a client's needs.
It's not an arbitrary decision.
As part of the process, before any care is put in place there is always a meeting with a client in their home with a representative of At Home Care. During this meeting notes will be taken not just of your care needs, but also your routine, your likes & dislikes, your hobbies & interests and also the type of person & personality you would like a carer to be. Once a carer arrives they will spend time putting together an extensive care plan care plan with input from not just the person receiving care, but also when applicable, input from family members and other healthcare professionals involved in your care.
Our normal way of working is to establish a team of 2 or 3 regular carers, each of whom work 6-8 weeks at a time and who rotate with each other on an ongoing basis. This way clients get to know the carers well and carers get to know clients and their routines, all of which help make the process run smoothly. One the rare occasion that a client and carer don't hit it off we will work to replace the carer with someone else in a speedy and timely manner.
What people say about our care
.We are very impressed with the kindness and consideration with which your carers are treating Mum.
Mrs A. G
(Leicester)
We would like to thank you and your marvellous carers, Anna, Valya and Maria for their exceptional levels of care and compassion, as well as their ability to anticipate father’s needs. They all demonstrated kindness in carrying out every task along with empathy and a certain degree of humour when needed.
They all used their initiative and we were very impressed with their commitment, diligence and ability to build trusting relationships with father.
Mrs E. D
( Norwich)
I just wanted to say a huge thanks again to you both & the agency, without such professional support she could never have stayed at home as she wished - but it was all made possible by at-home-care, for that I'm so so grateful.
Your Sincerely
Mr B.H
(Epsom, Surrey)
I would just like to thank you for all your help and the great service you provide I will definitely recommend your agency should anyone ask.
J.H
(Crediton, Devon)
Thank you for all your help in getting my mother discharged from hospital. She's so much more relaxed now she is back at home. As a family it's so reassuring to know that someone is there looking after her too.
Mrs E. S
(Bournemouth)
I just wanted to drop you a quick note to say thank you for all your help and support over the last 18 months. Its not easy to get the right combination of skills and personalities for such an intimate environment. You did.
Thanks again.
Mr & Mrs G.N
(Bristol)
WE'RE HERE TO HELP
We offer 24 hour Live-in Care from £969.00 per week.
We treat all clients as individuals and care accordingly.
