We have been providing high quality 24 hour live in care for over a decade. We were established as a direct consequence of the experience that one of the companies founding partners had while searching for care for a relative. It quickly became apparent, that there were very few care homes or live in carer providers who were offering a high quality, reasonably priced and professional service.
At Home Care was set up with a founding philosophy to provide an affordable, bespoke, caring, live-in care service, which allows people to remain living at home. We do not operate a 'one size fits all approach' and we tailor every aspect of our service to achieving the best possible outcome for clients. Each person we care for has their own way of life, their own way of doing things and we respect and tailor our services to meet their needs.
We treat all clients as individuals and use all of our experience to provide a live in care service which enhances people lives and allows them to remain living at home with all the benefits this offers compared with moving into a residential or nursing home.
We recruit, interview and carefully vet all our live-in carers, and reject any who don't meet our strict requirements.
-We assess each client's individual needs in a face-to-face, no obiligation, meeting with them and a family member or friend.
-Provide an initial assessment (for both client and carer) outlining the clients individual needs.
-Create a Contact Book for the carer with key names and numbers to contact in different situations ie. doctor, hospital, dentist etc as well as emergency numbers such as neighbours, closest relative etc.
-We offer complete continuity of care we provide replacement carers when an existing placement is finished or to cover holidays.
-Offer ongoing advice and support. Client and carer can always contact us (during office hours Monday to Friday) to discuss individual circumstances on the telephone.
-We stay in touch to ensure everything is running smoothly and that updates are made to meet any changing needs.
-We have a written complaints procedure.
-We benchmark our standards against those set by the Care Quality Commission.
For more details of our service and how we operate please read the section Frequently Asked Questions (What to expect from a live-in carer)
We develop an individual Care Plan
for each of our clients. Every Care Plan is different but will probably
contain some or all of the elements below:-
- Shopping & Cooking: Preparing breakfast, mid-morning drink and snack, lunch, afternoon tea and supper.
- Personal care: including
helping the client get in and out of bed, washing, dressing, overseeing
medication, help with mobility etc.
-Companionship: We encourage carers to develop fun activities with clients depending on the clients likes, interests and level of mobility. For example playing card games, hiring films or dvds, shopping trips, days out etc.