At Home Care Statement of Purpose
AIMS AND OBJECTIVES. The aim of our service is to enable Clients
to remain as independent as possible while being cared for at home in
such a way that their dignity, privacy, are given the highest priority
and they are treated in a respectful manner at all times.
NATURE OF SERVICES PROVIDED. At Home Care offers a bespoke range of services that are tailored to meet the individual's needs and allow people to remain in their own homes. Our range of services include but are not limited to:
PROVISION OF MEALS AND DIETARY CARE
Carers aren't limited to JUST providing help at home. They can drive you to a doctor's or hospital appointments , take you shopping, they can even accompany you on holiday
All of these services are complementary to each other, or they can be used separately depending upon the needs of the individual. We constantly monitor the service and try to be as flexible and responsive as possible to the changing needs of clients.
We aim to meet the above objectives by adhering to delivering our policies in practice, by endeavoring to provide suitable staff, by paying attention to our clients / and or their representatives views.
We always endeavor to provide a quality service, however, should a client or their appointed representative have cause to complain we will investigate it rigorously. All complaints will be thoroughly investigated in a timely and constructive manner.
Clients can complain by phone or put complaint into writing. Verbal complaints should be directed to the Care Manager. Where the manager cannot deal with the issue they will pass it on to a senior manager or director of the company. Where we receive a complaint in writing we will respond in writing within 7 days.
For serious matters, an investigation will take place and we will contact those concerned. We will write to you within a further three weeks with details of our findings where appropriate of any action we have taken and proposals to rectify the situation.
If at the end of our complaints investigation you are still unhappy and feel that your complaint has not been resolved to your satisfaction, you can forward the details of your complaint to: Care Quality Commission, Citygate Gallowgate Newcastle upon Tyne NE1 4PA Tel 03000 616161
For a full copy of our complaints procedure please ask us for a copy.
No one will be disadvantaged because of any disability and opportunities will be equally available for all.
At Home Care we reserve the right to withdraw the service immediately to individuals, who refuse to co-operate with the equal opportunities policy, are verbally or physically abusive or fail to pay the fees, as agreed.
Our statement of purpose ......li..Links..........................Copyright At Home Care 2010 © All rights reserved.