....At Home Care
.........' because there's no place like home'
... 0843 289 8803 ..... ... enquiries@at-home-care.co.uk



Frequently Asked Questions


Choosing live-in care is a big decision but in most cases once you make the choice to have live-in care you quickly find that the benefits are enormous.

However, having live-in care for the first time is a big change and does require some adjustment. There are always a few teething problems but to try and help you adapt we've outlined some of the things to expect and answered some of the most common questions that we get asked.

What A Carer Does:

What Does a Live-In Carer Do?
-A live-in carer lives with you, in your home and has two main roles. Firstly to look after you and secondly to help look after your home. A carer will normally stay for between two and four weeks and then hand-over to new carer. Many carers return to the same clients providing continuity of care and a familiar, friendly face.

What Will It Be Like Having A Stranger Living With Me?
- Having someone you don't know suddenly live in your house is very strange for the first few days. However things usually settle into a routine and clients and carers get to know and trust each other pretty quickly. Most people find that the benefits and re-assurance of having a live-in carer improve their lives significantly.

But with so much initial change it's easy to forget that it's all new for the carer too. When a carer starts a new placement they need to get to know you, your family, your house, your routine and the local area.

If client and carer help each other settle into the new routine it makes a big difference.

Will A Carer Do The Cooking?
-One of the luxuries of live-in care is having all your meals prepared for you. Your carer will prepare all your meals and will adapt their cooking to any dietary requirements you may have and wherever possible strive to prepare meals that you enjoy and that are nutritious. As well as preparing breakfast, lunch and supper carers will also prepare snacks and drinks during the day depending on your habits and likes.

Remember carers aren't caterers though and although they will usually be happy to cook extra portions if you have friends or family staying they should not be expected to cook for extra people on a regular basis or to dinner party standards!

If you have a lot of people staying, maybe over holidays such as Christmas, it's a good idea to ask everyone to help out with preparing meals and clearing away so your carers workload is not over-stretched.

A carer will also usually eat their meals with you and they are not expected to pay for their own meals unless they have very specific dietary requirements.

How Much Housework Will A Carer Do?
- Part of a live-in carer's role is to keep your house clean and tidy. This includes light household duties such as clearing up after meals, washing up, dusting, vacuuming, making beds, laundry washing and ironing.

However, they are not professional cleaners so please don't ask them to do major jobs such as spring-cleans, clean carpets etc.

Who Does The Grocery Shopping?
- A carer will, if required, do the grocery shopping. Clients usually provide a 'housekeeping float' for this and records are kept in the At Home Care logbook with receipts filed in the contact book.

All a carer's general shopping will be included on the client's shopping and at the client's cost ie. food, cleaning products etc. Any individual luxury items that a carer requires will be at the carer's cost.If it is difficult for a carer to do the shopping, perhaps if a client cannot be left on their own/or be taken shopping, then a good alternative is to order the grocery shopping online which can be done at all major retailers ie. Tesco, Waitrose etc.

What Personal Help Can I Get From A Carer?
- Each client is assigned a carer based on his or her personal care needs. This can range from just wanting someone around for general help and companionship to needing assistance with mobility, dressing, washing, going to the loo, getting up in the morning and going to bed in the evening.

Do I Get Help With My Medication?
-Carers can help clients remember when to take any medication. Under current guidelines carers' can only prompt and remind to take medication. Please never ask a carer to administer medication. Although some carers may have nursing backgrounds a carer can never act as a qualified nurse.
Current good practice also states that care assistants should not be asked to fill a client's dosset box. If the client is unable to do so a pharmacist, GP or family member should carry out the task.

What Happens If I Have A Fall?
-If you have a fall the first thing a carer will do is check for any signs of injury. If you are injured or if you cannot get up without assistance the carer will always call the paramedics. Carers can never lift you as they must not put you or themselves at risk of injury.

What If I Need Assistance At Night?
- None of us function well if we don't get a good nights sleep. Carers need 8 hours-uninterrupted sleep at night. However, a carer will expect there to be the odd occasion when a client needs to get them up at night - this is part of the job and there is no additional charge for this.

However, if a carer needs to regularly got up at night (ie. more than 3 x a week) they will be entitled to charge £9 per night call (up to a maximum of £18 per night). The night call charge can also apply for occasional night calls that last longer than 15 minutes.If a client needs assistance several times during the night, every night then an additional night carer should be considered.

What Happens When Carers Change Over ?
- Each carer that you have will stay with you for a pre-agreed number of weeks and then swap over with a replacement carer. Normally there will be a hand-over period of a couple of hours when both carers will be at your home ensuring the new carer is fully up to speed with your routine.

Sometimes overnight hand-overs are arranged where the in-coming carer overlaps with the current carer over a full evening (where spare bedrooms are available). These give the client a chance to get to know a new carer before their current carer leaves, they also allow for a full and detailed hand-over and avoid any problems with public transport travel delays carers may experience. There are no additional costs for overnight hand-overs.

Carers will liaise with each other and with the At Home Care office to make all hand-overs as smooth as possible. Carers and clients often develop good relationships and clients often ask to have the same carers return and we will always be happy to try and arrange this is you let us know.

What does the Carer Need ?

What Does The Carer Need In Their Room?
- A carer will need a warm, comfortable bedroom in your home. This is not just a place for them to sleep but also a bit of private space to relax in during their time off. A carer's room will need a bed, chest of draws, comfortable chair andheating.

Does The Carer Have Time Off?
- Yes. It is important for a carer to have a break during the day in order to ensure that they can do their job to the best of their ability without getting too tired. Every live-in carer should have two hours off a day at a mutually convenient time and in daylight hours (please remember that doing the shopping or running errands do not qualify as time off !)Most clients are happy to be left during this period but if not, or if there is a high level of risk in leaving them, then additional cover may need to be arranged with either a family member or a local domiciliary care agency to cover the 2 hours.

General Questions

Will The Carer Need To Use My Phone or Broadband?
- Carers will not use your telephone for outgoing calls unless you request that they do or there is an emergency. However, the carer's family and the At Home Care office may call them from time to time on your phone (at no cost to you).

If you have Internet connection we ask that carers can use your broadband (accessed via their own PCs). This reduces the amount of incoming telephone calls they receive and provides a good way for them to stay in touch with friends, family and At Home Care at no additional cost to you.

Do Carers Smoke or Drink In My Home?
- Carers will not smoke in your house, have alcoholic drinks in your home or invite visitors into your home.

Can A Carer Be A Signatory?
- For both your protection and the carer's protection please do not ask carers to act as signatories or witnesses to legal documents and not to accept gifts.

Should I Check My Insurance Policy?
- One thing to remember when having a live-in carer is to speak to your insurance company. Your normal household contents insurance policy should include public liability to cover anything that may occur as a result of an accident in the home. You will also need to check your car insurance (if a carer is to drive your car).

What If My Carer Becomes Ill?
- If a carer should become ill or unable to work whilst on a placement we will endeavor to replace them as quickly as possible.

Are Records Kept?

- A Contact Book will be kept at your home. This will include your care plan and important contact names, numbers and addresses. There will also be a Logbook where carers will keep a daily log and keep track of all household expenditure. Both books are available for carers and clients to view at any time.

Are There Cancellation Notice Periods
-To ensure the best care and continuity of care we book carers well in advance of placements. Because of this we have to work to notice periods to ensure that carers are not left 'out of pocket' for late cancellations. Please see the contract for full details on notice periods

What If Things Go Wrong?
- Day-to-day life is unpredictable and both client and carers need to be flexible from time to time. If you feel something isn't working properly then the first thing to do is talk to your carer to see if it can be easily resolved between the two of you. Usually there is a simple solution if both parties are prepared to be a little flexible and normally everyday problems can be resolved this way.

However, if this doesn't work the At Home Care office is always available to help resolve any problems that may arise. Simply call, email or text us.We also have a complaints procedure in place for more serious problems. Details and forms are carried in the Contact Book.

The Cost

How Do I Pay?
- You do NOt employ the carers. Carers are responsible for all their taxes and insurance and the agency is responsiible for arrangingcarers holidays, expenses etc. Payment is usually one week in arrears but this can be agreed between client and carer. At Home Care charges an agency fee.

Why Is Care So Expensive?
- In general live-in care costs much less than most other forms of full-time care such as care in a residential care home. But we do understand that when you are paying large sums of money every week live-in care seems hugely expensive.

However, for the carer it is not a lot of money to earn given the hours that a carer is 'on call' and carers earn less than the average UK wage.We aim to keep our agency fees as low as possible and work hard behind the scenes. We have the everyday costs of running a business including advertising and marketing costs and a great deal of time also goes into finding and recruiting carers, running police checks and references and client/carer on-going communication.We strive to make live-in care at home as affordable as possible and believe we provide some of the best possible quality of care at the best value for money. We would encourage you to look at other live in care agencies to compare both our service and our costs.



We support and recommend the following organisations please click on the links for reliable, impartial advice
(opens in a new window).

The Care Quality Commission (CQC) defines
companies like At Home Care as an introductory
Agency pursuant to the Health & Social Care Act 2008
Contact us
Call us on 0843 289 8803
Email us at info@at-home-care.co.uk
..Copyright© 2008-2021