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About our Carers
The relationship between a client and care worker determines the success of live-in care. We endeavour to introduce care workers who are carefully matched to clients.We work with a broad range of carers most of whom have a wealth of experience and some have nursing qualifications. All carers are fluent English speakers.The quality of our carers determines the quality of the service. We never compromise on the carers we employ, in fact we reject most of the applications we receive.
All our carers are carefully assessed as to their skills and aptitude and will provide the domestic help and personal care that you need in a sensible and competent way.
Key attributes that we look for in all our carers are: compassion, trustworthiness, reliability, friendliness, enthusiasm, patience and respect.
All our carers undergo a stringent recruitment process. They are carefully checked, interviewed and assessed. For each carer we:
In line with the National Care Standards Act (2010) we run an enhanced
Disclosure and Barring Services (formerly known as a CRB) records
check ..through a DBS registered
body for U.K residents.The DBS is an executive non-departmental
public body of the Home Office. For other EU nationals we .conduct
a full police check in their country of residence.
- Conduct a formal face to
face interview / assessments.
Clients are always involved in the decision-making process when a carer is selected. We will provide background information on the carer and theclient can speak to the carer as well if they wish. The client's preferences will always be paramount. Once we match a carer to a client we ensure they are fully briefed and we supply:
- Briefing Pack containing
individual Care Plans, the client contact book.
Guide to Carers Working Schedule & Needs
- All carers should have a minimum two hours break a day and a clear 8 hours uninterrupted sleep at night. If assistance is needed during the night extra time off during the day will be necessary (this can be discussed during our assessment visit)
- Each carer lives in your home and will need their own room, with a comfortable bed, comfortable chair, heating, suitable lighting and access to WIFI.