....At Home Care
.........' because there's no place like home'
... 0843 289 8803 ..... ... enquiries@at-home-care.co.uk

. HOME THE BENEFITS OF LIVE IN CARE FEES & FUNDING ABOUT US ABOUT OUR CARERS THE NEXT STEP F.A.Q'sFOR CARERS

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About our Carers

 

The relationship between a client and care worker determines the success of live-in care. We endeavour to introduce care workers who are carefully matched to clients.We work with a broad range of carers most of whom have a wealth of experience and some have nursing qualifications. All carers are fluent English speakers.The quality of our carers determines the quality of the service. We never compromise on the carers we employ, in fact we reject most of the applications we receive.

All our carers are carefully assessed as to their skills and aptitude and will provide the domestic help and personal care that you need in a sensible and competent way.

Key attributes that we look for in all our carers are: compassion, trustworthiness, reliability, friendliness, enthusiasm, patience and respect.

All our carers undergo a stringent recruitment process. They are carefully checked, interviewed and assessed. For each carer we:

- In line with the National Care Standards Act (2010) we run an enhanced Disclosure and Barring Services (formerly known as a CRB) records check ..through a DBS registered body for U.K residents.The DBS is an executive non-departmental public body of the Home Office. For other EU nationals we .conduct a full police check in their country of residence.

- Take up verbal and written references.

- Conduct a formal face to face interview / assessments.

- Where appropriate we check the validity of their academic and vocational qualifications.

Clients are always involved in the decision-making process when a carer is selected. We will provide background information on the carer and theclient can speak to the carer as well if they wish. The client's preferences will always be paramount. Once we match a carer to a client we ensure they are fully briefed and we supply:

- Briefing Pack containing individual Care Plans, the client contact book.

- Guidelines to client privacy and confidentiality.-There is a process and procedure for consulting with service users and their carers about the care service on a regular basis and assuring quality and performance.

Guide to Carers Working Schedule & Needs

- All carers should have a minimum two hours break a day and a clear 8 hours uninterrupted sleep at night. If assistance is needed during the night extra time off during the day will be necessary (this can be discussed during our assessment visit)

- Each carer lives in your home and will need their own room, with a comfortable bed, comfortable chair, heating, suitable lighting and access to WIFI.

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Legal
The Care Quality Commission (CQC) defines
companies like At Home Care as an introductory
Agency pursuant to the Health & Social Care Act 2008
Contact us
Call us on 0843 289 8803
Email us at info@at-home-care.co.uk
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